This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Supporting Carers Week - 11th to 17th June.  Click here for more information from Carers Matter Norfolk.

Latest newsletter published - click here.

Click here for the latest CCG 'patient and carers guide to support for people with dementia'.  This has a range of useful contacts.

The Practice is pleased to support the new St Georges Dementia Support Group in Stoke Holy Cross.  For further information call 01508 493661. 

Visit the Dementia Friendly Norfolk website at www.dementiafriednlynorfolk.com

The breast screening unit which was in Poringland in the spring has now left the area.  For patients that missed their appointment or are outside the screening age but can request screening once every three years, should call the screening team on 01603 287777. 

Complaints at Heathgate

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.

To pursue a complaint please contact our complaints Manager, Mr Gary Whiting who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from our reception or by dowloading our complaints leaflet by clicking here.

A copy of our internal complaints policy is here

If you need help in composing a complaint or simply need advice on whether to complain, then the Health Advocacy Service in Norfolk can help.  The service is free and confidential and can be contacted at 0300 456 2370 or www.pohwer.net

The Practice statement on our Duty of Candour is here and provides a commitment to the public that anyone working in the Practice will be open, honest and transparent in everything they do in order to provide the safest and appropriate care for our patients.

 

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website