When we are closed
If your call is made between 08:00 and 18:30 Monday to Friday, excluding weekends and Bank Holidays, it will be answered by the team at either surgery.
If your call is made after 18:30 and before 08:00 at weekends or Bank Holidays, you will be asked to re dial 111.
111 is the non emergency number to access Norfolk healthcare services when GP Practices are closed.
The clinicians working for the service will provide telephone medical advice, invite you to visit a Primary Care Centre to see the Doctor or Nurse or in exceptional circumstances, visit you at home. Doctors and nurses working for the 111 Service are those who largely work in the NHS in Norfolk 'in hours'. The 111 service locally is operated by iC24 Limited.
Out of hours services can become very busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens. You could also consider visiting a local pharmacy and or the NHS Walk in Centre in Norwich.
In a genuine emergency you should call 999. Chest pains and / or real shortness of breath constitute an emergency.