Opening times

Heathgate Surgery Poringland

Our surgery in Poringland is open Monday to Friday between 8am and 6pm.

Between 6pm and 6.30pm, we remain available via the telephone.

On Fridays, we close between 12.30pm and 2pm for staff training and development.

Our Practice is participating in a pilot scheme agreed with the Clinical Commissioning Group, providing improved access to clinicians.  Working within a group of eight local Practices, between us, we offer a range of appointments between 6.30pm and 8pm weekdays and during selected times at weekends, from at least one of the participating Practice sites.  Please contact our reception team for more details. 

Rockland St Mary Surgery 

Rockland Surgery is our branch site and open a limited number of sessions. 

We open on Monday, Wednesday and Friday during these times:

• 8.30am to 12noon

• 2.30pm to 5.30pm

When the surgery is closed, patients have full access to healthcare services through our Poringland surgery.

When we are closed

If your call is made between 08:00 and 18:30 Monday to Friday, excluding weekends and Bank Holidays, it will be answered by the team at either surgery.

If your call is made after 18:30 and before 08:00 at weekends or Bank Holidays, you will be asked to re dial 111.

111 is the non emergency number to access Norfolk healthcare services when GP Practices are closed.

The clinicians working for the service will provide telephone medical advice, invite you to visit a Primary Care Centre to see the Doctor or Nurse or in exceptional circumstances, visit you at home.  Doctors and nurses working for the 111 Service are those who largely work in the NHS in Norfolk 'in hours'.  The 111 service locally is operated by iC24 Limited. 

Out of hours services can become very busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.  You could also consider visiting a local pharmacy and or the NHS Walk in Centre in Norwich.

In a genuine emergency you should call 999. Chest pains and / or real shortness of breath constitute an emergency.